The Wildflower Patch Terms of Service

Hello and welcome to The Wildflower Patch! Here you will find a list of our shop policies. All are subject to change as we grow and expand. If you have any questions, please contact us and we will be more than happy to answer them for you!

Returns and Exchange Details

REFUNDS:

Refunds are accepted if an item has been grossly misrepresented in either picture, color, or quality, or if an item has a clear defect that we did not catch during production. Refunds are offered, less shipping expense, once the item has been returned in its new, unused, unwashed, (without pet hair/dander, perfume, scent, or anything further to prevent the restocking and resale of the item) condition, so long as we have been contacted within 3 days of delivery of the product and you must send pictures clearly showing the defect. Refunds will be approved on a case-by-case basis. We do ask that if you have an issue with an item, please contact us directly to resolve the issue. This gives us a chance to resolve the issue, as we strive for excellence, but occasionally may make a mistake, and will want the opportunity to make it right.

EXCHANGES:

Exchanges may be offered on a case-by-case basis. If you feel you need an exchange, please reach out with the details of your order and why you need to exchange the item. Items not eligible for exchange will include, but may not be limited to: personal hygiene products such as face masks, cloth diapers, menstrual pads, etc... All exchange items must be returned in new, unused, unwashed condition. The returning party is responsible for return shipping.

CUSTOM ORDERS:

Custom orders and custom items will NOT be accepted for returns. (e.g. particular item(s) requested in a fabric ordered specifically for you, embroidered item(s) with a name or phrase, specialty sizes not normally stocked, etc...) These and other variables not currently listed will fall under the custom order category. Custom as defined here will mean an item(s) as something that is altered from the original state shown in the listing, personalized, or made in a special way (i.e. with fabrics or other materials not normally used). Custom also includes items designed specifically for you. The term custom includes but is not limited to these variables and we reserve the right to add variables to this list at any time as our business grows and our line of products and ability to offer custom items expands.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items

Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the return will be rejected and shipped back to the customer.

International orders: Buyer is responsible for all duties, taxes, and tariffs for the return of order.

Order Cancelations

Orders can be canceled if we are contacted within 24 hours of purchase and so long as the order has not yet shipped.

Shipping Policy

We HIGHLY recommend using USPS PRIORITY UPGRADE instead of the Flat Rate shipping that is the included free shipping you see available. We also offer FedEx upgrades if you would like to swap to this carrier.

CLAIMS CAN ONLY BE FILED FOR PRIORITY MAIL PACKAGES. ALL PRIORITY MAIL PACKAGES ARE INSURED AND COVERED IF THEY ARE LOST OR DAMAGED, BUT STOLEN PACKAGES ARE NOT COVERED.

TO REPEAT: STOLEN PACKAGES (EVEN INSURED) ARE NOT COVERED UNDER INSURANCE)

If your order is $100 or less, you will responsible for filing the claim. You will need to go to the USPS website and go through the prompts to start the claim process. If your order is $100 or more, please send us a message and we will assist in filing the claim. Unfortunately, due to order volume and the fact that the holidays are our busy season, we are not able to assist in filing claims for everyone. Please understand that claims take time to process so we will not be able to refund you immediately, or ship new items to you until the claim is processed. If you need an order urgently, we highly suggest placing a NEW order and when/IF the claim is cleared, we will then refund you for the initial order.

If you choose to use The United States Post Office (USPS) for your shipping needs, please understand that ONLY Priority Mail and Express mail is insured. FIRST CLASS Packages (this is our base shipping option as well as our free shipping tier) is NOT insured, therefore if your order is lost or damaged nothing can be done. For this reason, we highly suggest upgrading to Priority Mail. If you would like to file a claim for your LOST package, please allow 14 days after your item was expected to arrive to do so. In order to file a claim, you must have an account with USPS.com. We will not be filing claims during this time. You must contact the post office to retrieve your missing items.

If you choose to use FedEx for your shipping needs, all items are insured and covered for being lost or damaged. If you would like to file a claim for a lost or damaged package, please allow 5-7 days after your item was expected to arrive to do so. STOLEN PACKAGES ARE NOT COVERED.

The Wildflower Patch is NOT responsible for packages that are LOST or STOLEN during this time and LOST/STOLEN packages will NOT be replaced.

Other

International orders: Buyer is responsible for all duties, taxes, and tariffs upon receipt of order.